Postbank has officially opened 100 Customer Service Clerk (CSC) vacancies across all nine provinces in South Africa, offering an excellent opportunity for job seekers looking to enter the banking and financial services sector.
These fixed-term contract roles place successful candidates inside partnered retail stores, where they will help everyday South Africans access safe, affordable, and modern banking services. If you have customer service or cashier experience and are passionate about helping people, this opportunity is for you.
Quick Overview
- Job Title: Customer Service Clerk (CSC)
- Number of Posts: 100
- Employer: Postbank
- Contract Type: Fixed-Term Contract
Locations & Number of Posts
Postbank vacancies are available across all nine provinces:
- Western Cape: 34 posts
- KwaZulu-Natal: 18 posts
- Eastern Cape: 10 posts
- North West: 10 posts
- Gauteng: 8 posts
- Limpopo: 6 posts
- Northern Cape: 6 posts
- Free State: 4 posts
- Mpumalanga: 4 posts
Purpose of the Role
As a Customer Service Clerk (CSC), you will act as Postbank’s frontline banking representative within partner retail outlets.
Your main goal is to bridge the gap between traditional banking and modern digital banking, while ensuring every customer receives professional, secure, and compliant service.
Required Skills & Systems Knowledge
Basic computer literacy:
- MS Word
- MS Excel
- PowerPoint
- Outlook
Familiarity with Postbank systems or similar platforms (advantageous)
Key Responsibilities
Customer Interaction & Support
You will assist customers with:
- Deposits and withdrawals
- Balance enquiries
- Book updates and redemptions
Customer verification includes:
- South African ID authentication
- Registered mobile number (MSISDN)
- Compliance with CIF, KYC, and AML regulations
Transaction Facilitation
- Initiate assisted transactions via CSC tablet or terminal
- Generate secure barcodes or OTP slips
- Confirm transaction completion on the Ops Console
- Resolve failed transactions and expired OTPs
Customer Education & Digital Banking
Educate customers on:
- Mobile App banking
- USSD services
- ATM self-service options
Assist with:
- First-time digital activation
- PIN resets
- Device linking
Service Quality & Performance
- Meet Postbank Service Level Agreements (SLAs)
- Participate in service improvement sessions
- Maintain strict customer confidentiality
Minimum Requirements
Essential Requirement
-
Matric (Grade 12)
Advantageous Qualifications
NQF Level 5 or higher in:
- Banking
- Financial Services
- Customer Management
Experience (Minimum 2 Years Preferred)
- Banking
- Retail
- Financial services
- Teller, cashier, or customer service roles
How to Apply for Postbank Vacancies 2026
Prepare the Following Documents:
- Updated CV
- Certified copy of South African ID
- Certified copy of Matric certificate
- Certified copies of post-matric qualifications (if applicable)
- Proof of residential address
All documents must be certified within the last 3 months.
Submit Your Application by Province
Send your application to the correct provincial email address:
- KwaZulu-Natal: RecruitmentKZN@postbank.co.za
- Eastern Cape: RecruitmentEC@postbank.co.za
- Limpopo: Recruitmentlp@postbank.co.za
- Mpumalanga: RecruitmentMP@postbank.co.za
- Northern Cape: RecruitmentNC@postbank.co.za
- Western Cape: RecruitmentWC@postbank.co.za
- Free State: RecruitmentFS@PostBank.co.za
- Gauteng: RecruitmentGP@PostBank.co.za
- North West: RecruitmentNW@PostBank.co.za
Closing Date: 16 January 2026