IStore: IT Learnerships 2026 / 2027

IT Learnership – iStore Retail Stores

At the iStore, we’re looking for dynamic, customer-focused IT Learners to join our in-store tech teams across our retail stores. This learnership is ideal for someone who genuinely enjoys helping people, communicates confidently, and thrives in a fast-paced retail environment. You’ll work closely with experienced technical teams, support customers with their Apple devices and technology queries, and gain exposure across multiple areas of the business before being placed into a store environment.

During the first 6 weeks, learners will rotate through various departments and business areas to gain broader exposure to our operations, systems, customer experience, and technical support environment. Successful candidates must be open to learning, adaptable, and willing to travel between stores if operational support is required. This is a 12-month contract. It is a paid learnership.

Duties and Responsibilities

As part of the in-store technical support team, you will:

• Support customers with technical queries relating to phones, laptops, tablets, accessories, and other technology products
• Troubleshoot basic software and hardware-related issues
• Assist customers in understanding and using their devices more effectively
• Provide professional, friendly, and solution-driven customer support in-store and telephonically
• Escalate complex issues where required
• Maintain accurate customer and repair records
• Work closely with store teams and technical specialists to ensure an excellent customer experience
• Participate in a structured rotational training programme across different business areas
• Travel to different stores when required to support operational needs
• Work retail hours, including weekends, public holidays, and peak retail periods

Skills and Competencies

• Excellent communication skills — this role is highly customer-facing
• A positive attitude and willingness to learn
• Strong attention to detail
• Learning agility and adaptability
• Professionalism and reliability
• Initiative and accountability
• Ability to remain calm and solution-focused under pressure
• Strong time management and organisational skills