Job Description 

• Provide effective customer service in a contact centre and/or Business Process Outsourcing centre.
• Demonstrate knowledge of and use communication technology in a contact centre environment.
• Capture data to track interactions.
• Work effectively as a team member in a group to enhance team performance.

Required Skills

• english grammar

Candidate Requirements

Knowledge and Education

• Matric with a pass of 34% in English,Math or Math Literacy
• NQF equivalent or experiential training
• Technical Aptitude
• Knowledge of Telecoms and IT industry (could increase a higher hourly rate)
• Business Writing (Email Etiquette)
• MS EXCEL
• MS WORD
• MS OUTLOOK
• Numeracy

Experience

• Call centre experience or Customer service advantageous
• Experience ISP centre environment is advantageous  (could increase a higher hourly rate)

Skills

• Oral and Written Communication
• Customer Service Orientation
• Problem Solving
• Team Work
• Computer Literacy
• Technical Expertise

Language

• English – reading and writing
• English (Essential for an International Call Centre)
• Voice clarity, pronunciation, grammar and articulation of the candidates needs to be of a very high standard

Competencies

• Tenacity
• Decision making ability
• Initiating action – problem solving
• Customer Focus
• Organization Fit
• Managing Conflict – Conflict Resolution
• Logical Reasoning
• Observable Competencies related to the job specifications above.

Shift work: 10:00pm to 08:00am (Transport will be provided)

How to apply

Apply online here

Closing date: Apply before Sunday, November 17, 2019