Senior Desktop Support Technician

Job Profile:

 To attend and resolve IT service requests on a daily basis related to IT problems, changes, incidents, and requests for new services as well as specialised, identified systems that support Necsa business.

Key Performance Areas

• Investigate, diagnose, detect, resolve and report IT incidents, problems and changes logged at the Helpdesk;
• Keep affected IT users informed about progress and recommend on their IT problems and issues of interest;
• Escalate unresolved IT incidents correctly and timeously to the Customer Services manager;
• Perform optimised systems and Office products set-ups and install PC software;
• Accurate recording of problem history via the call logging system;
• Conduct regular audits of software/machine environment and take corrective action on if necessary;
• Maintain the disaster recovery and business continuity plans for the various business units;
• Maintain computers and data integrity by ensuring that computers are updated with security updates and antivirus;
• Provide technical support and assistance for voice recording, presentations, meetings (including video conferencing) and special events hosted by Necsa;
• Mentor co-worker in the specific environment;
• Assist System Administrator with Infrastructure projects and provide information for solutions;
• Assist customers with quotations and the acquisition process; and
• Provide training to sub-ordinates and trainees.

 Key Knowledge & Skills

• Effective written and oral communication skills. Communicate formally and informally with users on issues in which they have an interest.
• Knowledge and understanding of IT policies and procedures to effectively communicate to users.
• Seek buy-in for changes that will affect co-workers.
• Study subject related literature in order to stay abreast of developments and trends in the fields of expertise.
• Endeavour to promote a professional image of IT to the users.

Competencies (Job Specific and Behavioural)

• Problem Solving *
• Action Orientation & Decisiveness *
• Time & Self management *
• Customer Service Orientation *
• Analytical Thinking & Attention to Detail
• Assertiveness
• Drive (Results Orientation)
• Rule Orientation
• Communication
• Teamwork 

Qualifications and Experience:

• MCITPES (Microsoft Certified Information Technology Professional Enterprise Support) qualification OR BTech /National IT Diploma.
• Three (3) years’ relevant IT experience.

How to apply

CONTACT PERSON

Ms. Lydia Lebona

Tel:                  012 305 4150

Building:           G1

Room:              0116 (first floor)

Please forward your updated CV with certified copies of your educational qualifications to lydia.lebona@necsa.co.za

Should you not hear from us within 30 days of the closing date, please consider your application unsuccessful. 

Necsa Group is committed to Employment Equity when recruiting. Therefore, priority will be given to African Females, African Males and people with disabilities, in support of achieving our Employment Equity targets

Closing date: 17 July 2020.